There are several reasons why you may not have received your payment:
You haven’t finished setting up your merchant account
The status of your WePay merchant account will be listed as "Information Required
" if you do not submit your Know Your Customer (KYC) and/or Settlement Information after you set up your merchant account.
To resolve this issue, you can navigate to the settings tab in the Invoice Genius app, where you will see the WePay button under the Online Payments section. Upon tapping this button, you will be taken to the WePay merchant account platform where you will be prompted to provide the required information.
Alternatively, you can log directly into WePay’s portal and submit the information there. Either way, the sooner this information is provided, the sooner WePay knows where to send the money. Once the information you’ve provided is confirmed, it typically takes 2-5 business days for the funds to appear in your bank account.
Your merchant account has been disabled
If you do not provide the necessary information to WePay within X days of creating your merchant account, your merchant account will be disabled. While the account is disabled, you will not be able to process online payments.
To resolve this, simply submit the required information to WePay through the Invoice Genius app or through the WePay portal and you can start getting paid online again.
Please note that if you do not resolve this situation, WePay will delete your merchant account and any funds received prior to your merchant account becoming disabled will be refunded back to your customer(s).
If you are still unable to receive payments, please contact us here
. We’re always here to help!